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Table of Contents
1. Introduction
1.1 Creating a shortcut
1.2 Adding a new CRM User & Home Panels v3.5
2. Contact Management
2.1 Adding Contacts v3.5
2.2 Editing Contacts v3.5
2.3 Contact Notes v3.5
2.4 Contact Files v3.5
2.5 Emailing Contacts v3.5
2.5.1 Mailto: Functionality
2.5.2 Validated Email Options
2.6 vCards
2.7 Importing data
3. Search
3.1 Quick Search
3.2 Advanced Search
3.3 Merge Functionality v3.5
3.3.1 Creating Templates v3.5
3.3.2 Word/PDF Files v3.5
3.3.3 Excel Export v3.5
3.3.4 Sending bulk emails
3.4 Creating & Managing Groups
4. Task & Calendar
4.1 Tasks via a Contact/Company
4.2 Tasks via Calendar v3.5
4.3 Share with Outlook via Ical
4.4 Share with Gmail desktop & phone via iCal
4.5 Share Calendar with iPhone
5. Forecasting
5.1 Add Targets
5.2 Adding a Forecast
5.3 Adding Actuals
5.4 Forecast Reports
6. Client List
6.1 Review
7. Event
7.1 Event Setup
7.1.1 Targets
7.1.2 Offers & Options
7.1.3 Surveys
7.2 Building Data
7.3 Event Homepanels
7.4 Appointing Data
7.5 Event Day Preparation
7.6 Presentation Matrix Tool
7.7 Event Reports
8. Record Security (In Progress)
8.1 CRM Options/User Options
8.2 Two Factor Authentication
9.1 Appendix A
9.2 Appendix B
FAQs
Appendix: Merge Codes (Static)
N.B. The below merge codes are static - fields added to company/contact/task etc. can be merged. These fields cannot be amended in the within the CRM 'Settings'/'Manage CRM'/'Terminology' page.
Section
Merge Code
Description
User Account
[AccountDepartment]
User Account department
User Acount
[AccountEmailFile]
User Account email
User Account
[AccountMobile]
User Account mobile
User Account
[AccountSig]
User Account Signature
CRM
[CRMAddress1]
CRM address field 1
CRM
[CRMAddress2]
CRM address field 2
CRM
[CRMCity]
CRM address field city
CRM
[CRMCountry]
CRM address field country
CRM
[CRMCounty]
CRM address field county
CRM
[CRMName]
CRM address field name
CRM
[CRMPostcode]
CRM address field postcode
Company
[CUID]
Company unique ID
Task
[involved]
Task involved
Event
[registerurl]
Event registration
Event
[registrationvenues]
Event registration venues
Event
[SeminarDay]
Event session day
Event
[seminarname]
Event name
Event
[SeminarTime]
Event session time
Event
[SeminarVenue]
Event session venue
Task
[Start]
Task start
Task
[taskanswer]
Task ....
Task
[TaskEndTime]
Task end time
Task
[taskinvolvedlist]
Task involved list
Task
[TaskTime]
Task start time
Company
[UID]
Unique ID
User Account
[UserDepartment]
User department
Event Venue
[VenueAddress1]
Event venue address field 1
Event Venue
[VenueAddress2]
Event venue address field 2
Event Venue
[VenueCity]
Event venue address field city
Event Venue
[VenueCounty]
Event venue address field county
Event Venue
[VenueName]
Event venue address field name
Event Venue
[VenuePostcode]
Event venue address field postcode
Event Venue
[VenueTown]
Event venue address field town