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About Us

Established in 2008, YapCRM is a UK based company that specialises in bespoke, cloud based Customer Relationship Management (CRM) tools, meaning that your client data is available to you online, securely, from any device with an internet connection. Our client base has grown from providing solutions for small sole trader businesses, to multi-national FTSE listed companies operating multiple, concurrent CRMs.

YapCRM aims to provide a solution built to meet your business' needs, with core modules that can be expanded upon by enabling further modules, or in collaboration with you, our client, by designing & delivering bespoke modules to meet your requirements.

We provide a flexible pricing structure to ensure your business will only ever pay for an appropriate level of usage. A small business with only a handful of employees using the CRM won't be paying the same as a large business with perhaps dozens of users accessing multiple CRMs.

YapCRM uses enterprise hardware and software, you can find more about this on our technology page.


Mission Statement


Mission Statement

'your business data, anywhere, on any device'

What does it mean? We aim to provide

  • Solutions that meet our client's needs
  • Solutions that fit at good value
  • Solutions that let you access and manipulate the data you want, on the device you want, and most importantly, in a secure manner

Key Milestones

  • 2008 V1 Developed
  • 2009 YapCRM Limited started trading
  • 2010 V2 Developed
  • 2011 First EU clients
  • 2012 Event System launched
  • 2013 First North American clients
  • 2014 V3 Developed
  • 2015 First non-UK servers deployed, hello Seattle!
  • 2016 Active users in 6 continents (missing Antarctica)