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Privacy Policy

This privacy policy sets out how YapCRM Limited “YapCRM” uses and protects any information that you provide to YapCRM when you use the services provided by YapCRM, such as website, CRM or emails.
Part I – Information we collect and control
What we Collect
We may collect information about you only if we need the information for some legitimate purpose. YapCRM will have information about you only if (a) you have provided the information yourself, (b) YapCRM has automatically collected the information, or (c) YapCRM has obtained the information from a third party.

  1. Information that you provide us
    1. Account signup: When you sign up for an account to access our services, we ask for information like your name, contact number, email address and company name to complete the account signup process.
    2. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, (ii) submit a form to request customer support or to contact YapCRM for any other purpose.
    3. Testimonials: When you authorise us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at contact@yapcrm.com
    4. Interactions with YapCRM: We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
  2. Information that we collect automatically
    1.  Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
    2. Information from first party cookies and tracking technologies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
      We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
      Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
      You can choose to accept or decline cookies. Declining cookies may prevent you from taking full advantage of the website as cookies are required for the secure section of the site. Cookies are required to use our CRM services for logging in purposes.
  3. Information that we collect from third parties
    1. Referrals: If someone has referred our services to you that person may have provided us your name, email address and other personal information. You may contact us at contact@yapcrm.com to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
Purposes for using information
In addition to the purposes mentioned above, we may use your information for the following purposes:
  • To communicate with you (such as through email) about services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
  • To keep you posted on new services, upcoming events, offers, promotions and other information that we think will be of interest to you;
  • To ask you to participate in surveys, or to solicit feedback on our products and services;
  • To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, and backing up and restoring your data;
  • To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
  • To provide customer support, and to analyse and improve our interactions with customers;
  • To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of YapCRM, YapCRM’s users, third parties and the public;
  • To update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you;
  • To analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
  • To monitor and improve marketing campaigns and make suggestions relevant to the user.

Legal bases for collecting and using information
Legal processing bases applicable to YapCRM: Our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of YapCRM that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Your choice in information use
Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘manage communication preferences’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies: You can disable browser cookies before visiting our websites, however to use our CRM services and some other services, cookies are required.
Who we share your information with
We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy.
Employees: Employees have access to the information covered in Part I on a need-to-know basis. We require all employees to follow this Privacy Policy for personal information that we share with them.
Third-party service providers: We may need to share your selected personal information and aggregated or de-identified information with third-party service providers that we engage, such as telecommunication companies, cloud data and web analytics providers. These service providers are authorised to use your personal information only as necessary to provide these services to us.
Other cases: Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
Your rights with respect to information we hold about you as a controller
You have the following rights with respect to information that YapCRM holds about you:
Right to access: You have the right to access the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Retention of information
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Part II – Information that YapCRM processes on your behalf

Information entrusted to YapCRM and purpose
You may entrust information that you or your organisation (“you”) control, to YapCRM in connection with use of our services or for requesting technical support for our services. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor).

Ownership and control of your service data
We recognise that you own your service data. We provide you complete control of your service data by providing you the ability to access your service data, and request export or deletion of your service data.

How we use service data
We process your service data when you provide us instructions through our services. For example, when you use YapCRM for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.

Who we share service data with
We may provide access to your service data to our employees so that they can identify, analyse and resolve errors. Access by our employees to your service data is logged and audited where technically feasible. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our services. We communicate our privacy and security guidelines to our employees.

Retention of information
We hold the data in your account as long as you choose to use YapCRM Limited. Once you terminate your YapCRM user account, your data will get deleted from active database within 90 days. The data deleted from active database will be deleted from backups after 1 year.

Data subject requests
Please contact the customer of YapCRM if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.

Part III – General
How secure is your information
We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorised access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, write to us at contact@yapcrm.com with any questions.
Data processing agreement
To enable you to be compliant with the data protection obligations under the General Data Protection Regulation, we have a Data Processing Agreement (DPA) that is based on Standard Contractual Clauses. You can request a DPA by emailing us at contact@yapcrm.com. Once we get your request, we'll forward the DPA to you for your signature.
Use of this website by children
YapCRM's websites are not intended for children under the age of 16 and YapCRM does not target our websites to children under 16. Also, YapCRM's policy is to not knowingly collect personal data from children under the age of 16.
External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.

Social media widgets
Our services may include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Compliance with this Privacy Policy
We make every effort to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us contact@yapcrm.com. We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.
Notification of changes
YapCRM Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25th May 2018.